x

Customers unable to checkout on mobile "We're not taking orders just yet" message

(I think I might have posted this in the wrong section- sorry in advance for double-posting!)

Specifically on mobile, my customers are not able to checkout. They can see the site just fine but when they add items to the cart they are not able to check out. There is a message that reads "We're not taking orders just yet. Check back soon." but my site works on desktop and has worked on mobile in the past.

After doing some testing, we narrowed it down to only having the problem on iPhone. We tested safari and chrome on iPhone's and it comes up with the same message. However, for chrome on android it works.

What is going on?

552 Views
Message 1 of 2
Report
1 REPLY 1
Square

Don't worry about the double posting, it happens all the time. Smiley Happy I'll remove your other post because that thread is specific to editing with the app. What model of iPhone are you using and is it a specific product that you are testing? Can you please post a link to the product you tested so I can check from my end. We should have the same model phone to verify. Thanks! 

542 Views
Message 3 of 2
Report