After Orders go into 'Pending' - what now?

[LOU15EW]

I manage a Weebly eCommerce website for a client.

I see on her 'Orders' page that she has a number of purchases listed as 'Pending'.

She gets the Orders emailed to her directly, but my question is what does she / I need to do to progress the Order process?

At he moment she's printing out the Emailed Orders and managing the fulfillment by ticking off the physical paperwork as 'Shipped'.

I assume there's something that needs to be done digitally from the Weebly login to do this 'properly' but its not clear from the Weebly website.

[Bernadette3]

Hi @LOU15EW

We have a guide here about managing orders. You can manually mark the items as "shipped" from the Orders overview page. The status will also change to "shipped" if you create the shipping label from within the Weebly account. 

[LOU15EW]

That's great - thank you.

I need to run an online tutorial with my client so that she can do this herself.

Because I manage the website for her, she prints out the email Orders she recieves and marks them as dispatched manually at the moment. This analogue method obviously isn't ideal but it was all we could do without knowing how to progress the Weebly Order digitally.

We now have a bit of work to do now that she's had quite a few Orders!

[mikeg1]

I was like this when i first started. I used the email system to advise customers that their items were sent!

I now use the 'orders' screens, not only can you mark items as shipped (with an automatic email sent to the customer) but you can do so much more - such as split orders sent separately, refund partial or complete orders, cancel orders, add tracking numbers etc! To me it is invaluable and I recommend everyone should use it!