Welcome to the new Weebly Community!

[AdamB]

Hello Weebly site owners! 👋

Welcome to the Square Seller Community, the new home of the Weebly Community! Things may look a little different, but you can expect to have the same great experience here in the Seller Community.

You'll need to create a Square account before you can participate in the community. To do this, use the link in your Weebly dashboard to create a Square login. Contact our support team for assistance if you don't see the link.

We invite you to explore the community - there's a lot to chat about and learn from each other, even if you don't own or run a business. 💬

Thanks for reading, and see you around the community!

[travisehead3800]

Thanks for tagging @Breffni—I appreciate the support! It’s good to know this might be a common issue. I can confirm the site renewal in November for the year through 2025, and the registration since 2016. Hoping we can get this sorted quickly. Thanks again for your help!

[womensworkfest]

Hi, @travisehead3800! I think I understood what happened! The payments are made by an older administrator of the organization, and the credit card linked to our account has expired, so it's possible that the payment didn't go through. Please, if this is the case, let us know how we can solve the situation. 

[travisehead3800]

Hi! That sounds like it could be the issue. Updating the credit card on the account should resolve it. Let us know if you need guidance on how to update the payment details!

[womensworkfest]

Hi @travisehead3800, but our account is deactivated and we cannot log in! How we can update our payment details? Please let us know and we will do that as soon as possible. 

[travisehead3800]

If your account is deactivated and you can't log in, you'll likely need to contact customer support directly. They should be able to assist in reactivating your account or providing a secure method to update your payment details. Make sure to mention your account details and the urgency of the issue for a quicker resolution!

[womensworkfest]

Hi @travisehead3800, but if I can't log into my account, how can I contact customer support? Could you help me to find out another way? When I received the message about the deactivation, I clicked on the button to contact support, but because my account was deactivated, I couldn't log in. There is no email that I can use to contact them, and they say we need to come to the community to find help. It shouldn't be so hard to get our account back! 

[womensworkfest]

Hi, @AdamB , please help me! I sent you a direct message, and I've been posting here every day since the beginning of the week without finding any solution for something really simple. I need to pay our renewal to get our account back, but the way that the customer support from Weebly is set makes things difficult. My account was deactivated because of a chargeback. the chargeback happened because the credit card linked to our account had expired. I only need to add a new credit card and make the payment but as our account was deactivated I can't log into our account and I can't contact customer support to help me to do this. Please send me a link or let me know how to make this payment. Our website has been down for a month and we have grant applications waiting to be evaluated. Please, please help me to solve this. 

[womensworkfest]

HI @Bernadette3, @AdamB, @travisehead3800 please help me! I've been posting here every day since the beginning of the week without finding any solution for something really simple. I need to pay our renewal to get our account back, but the way that the customer support from Weebly is set makes things difficult. My account was deactivated because of a chargeback. The chargeback happened because the credit card linked to our account had expired. I only need to add a new credit card and make the payment, but as our account was deactivated I can't log into our account and I can't contact customer support to help me to do this. Please send me a link or let me know how to make this payment. Our website has been down for a month and we have grant applications waiting to be evaluated. Please, please help me to solve this. Sorry if I'm tagging everyone here, I really need support!