Here’s a link to the UK section about chargebacks. It says they can take up to 120 days to resolve.
The link is here.
https://squareup.com/gb/en/the-bottom-line/managing-your-finances/what-is-a-chargeback-what-makes-it...
Here is a list of the Charge Back Codes to show the issue
Chargeback Reason Codes List for American Express Chargeback Code Authorisation Errors A01 Charge Amount Exceeds Authorisation Amount A02 No Valid Authorisation A08 Authorisation Approval Expired Chargeback Code Type: Fraud F10* Missing Imprint F14* Missing Signature F22 Expired or Not Yet Valid Card F24* No Card Member Authorisation F29 Card Not Present Chargeback Code Type: Card Member Dispute C02 Credit (or Partial Credit) Not Processed C04 Goods/Services Returned or Refused C05 Goods/Services Cancelled C08 Goods/Services Not Received C14 Paid by Other Means C18 “No Show” or CARDeposit Cancelled C28 Cancelled Recurring Billing C31 Goods/Services Not as Described C32 Goods/Services Damaged or Defective M10 Vehicle Rental – Capital Damages M49 Vehicle Rental – Theft or Loss of Use Chargeback Code Type: Processing Error P01 Unassigned Card Number P03 Credit Processed as Charge P04 Charge Processed as Credit P05 Incorrect Charge Amount P07 Late Submission P08 Duplicate Charge P22 Nonmatching Card Number P23 Currency Discrepancy Chargeback Code Type: Inquiry Related Chargeback R03* Insufficient Reply R13* No Reply M01* Chargeback Authorisation Code Type: Chargeback Programs FR2 Fraud Full Recourse Program FR4 Immediate Chargeback Program FR6 Partial Immediate Chargeback Program
*These American Express chargeback codes require an inquiry first.
Retrieved on 5/26/2016 from AmericanExpress.
Chargeback Reason Codes List for Visa Chargeback Code Chargeback Reason 30 Services Not Provided or Merchandise Not Received 41 Cancelled Recurring Transaction 53 Not as Described or Defective Merchandise 57 Fraudulent Multiple Transactions 62 Counterfeit Transaction 71 Declined Authorisation 72 No Authorisation 73 Expired Card 74 Late Presentment 75 Transaction Not Recognized 76 Incorrect Currency or Transaction Code or DomesticTransaction Processing Violation 77 Non-Matching Account Number 80 Incorrect Transaction Amount or Account Number 81 Fraud—Card-Present Environment 82 Duplicate Processing 83 Fraud—Card-Absent Environment 85 Credit Not Processed 86 Paid by Other Means
Visa chargeback reason codes retrieved from Visa.com on 5/26/2016.
Detailed Chargebacks Reason Codes List for Mastercard
Mastercard chargeback codes fall in to four categories:
- Authorisation
- Cardholder disputes
- Fraud
- Point-of-interaction error
Chargeback Reason Codes List for Mastercard Chargeback Code Chargeback Reason 4801 Requested Transaction Data Not Received 4802 Requested / Required Information Illegible or Missing 4807 Warning Bulletin File 4808 Requested / Required Authorisation Not Obtained 4812 Account Number Not on File 4831 Transaction Amount Differs 4834 Duplicate Processing 4835 Card Not Valid or Expired 4837 No Cardholder Authorisation 4840 Fraudulent Processing of Transaction 4841 Canceled Recurring Transaction 4842 Late Presentment 4846 Correct Transaction Currency Code Not Provided 4847 Requested / Required Authorisation Not Obtained and Fraudulent Transaction 4849 Questionable Merchant Activity 4850 Credit Posted as Purchase 4853 Cardholder Dispute – Defective / Not As Described 4854 Cardholder Dispute – Not Elsewhere Classified (U.S. Region Only) 4855 Non-receipt of Merchandise 4857 Card-Activated Telephone Transaction 4859 Services Not Rendered 4860 Credit Not Processed 4862 Counterfeit Transaction Magnetic Stripe POS Fraud 4863 Cardholder Does Not Recognize – Potential Fraud 4870 Chip Liability Shift 4871 Chip / PIN Liability Shift
Once you know what the code is and why - you can start a rebuttal letter - If you haven’t already.
Also when you say message - Do you mean email - or in your square dashboard message area?
