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Website cancelled due to chargeback error

Hi,
We renewed our website in September this year, and recently, we received a message about a chargeback (which we couldn't understand). As a result, our website is down, and I can't even access my account for support. Could you please resolve this? We have important grant applications to be reviewed, and our website needs to be working! It's been a week since I started to post here and ask for help what else I can do for someone from Square to get back to me and solve our problem? We can lose important grants because of this issue! 

Thanks,

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