My website was cancelled due to a chargeback and now I can't log in

[palmcop1]

My website, preservationsc.org, was charged for a 2 year renewal. Then we received an email that the website was cancelled due to a chargeback and now I can't log into the site. I just get stuck in a login page loop. What can I do to fix this?

[BernadetteA]

Thanks for reaching out, @palmcop1 👋

I've escalated this to the policy team, and should have an update for you first thing in the morning. I appreciate your continued patience, and understanding.

[BernadetteA]

Super sorry for the delay, @palmcop1 

Your account was successfully reactivated, and a password reset email was sent out to you. Please let me know if you have any trouble getting into the account. 

Once logged in, you will just need to repurchase the hosting plan in order to publish the site again. 😊

[womensworkfest]

Hi, 

Could you help me with the same issue? I have a payment receipt, but we received a chargeback message, and our account was deactivated. I really need to solve it because we have grant applications pending, and our website needs to be working! 

[womensworkfest]

The same is happening with me! And now I can't even access the support! How can I fix this?