Accessing my site editor

[melphick]

It has been a few years since I last added something to my site https://matthewelphick.weebly.com/. I tried to access it today to make changes and couldn't work out how to get into the admin side of the account to make edits. The closest I cam was to be directed to Square login but when I ask for a password reset nothing comes through. Can someone help me with how to regain access?

[melphick]

All sorted now. I was able to log in using my google account

[uniondesignltd]

I have the same problem.

Could you explian how you resolved the issue ?

Mike

[Bernadette3]

Hi @uniondesignltd 👋 can you confirm your site URL that you are trying to access to edit? 

[uniondesignltd]

Sorry missed your email.

Site is - uniondesign.com

Thanks for your help.

[uniondesignltd]

or even uniondesignltd.com     !

[Bernadette3]

No worries, @uniondesignltd The site you are currently logged into does not have any sites in it. Looks ike you need to use your @btinternet.com email address instead. 

Does this sound familiar? 

[uniondesignltd]

Hi Bernadette,

@uniondesign was my old email address. Even so I still don't know how to access the dashboard ?

Mike

[Bernadette3]

Can you try logging in from a new browser in private/incognito mode here: weebly.com/login and let me know what happens? Can you use the @btinternet.com email address when you log in?

[uniondesignltd]

Hi,

that link takes me to the edit page of the site I started when i wasn trying to edit my origional site   ?

[Bernadette3]

If you are landing on an edit page when you clicked the link , then you are still logged into your current account. You will need to open a brand new browser window in private or incognito mode, then type weebly.com/login into the address bar and enter the old email address. Please do not use your Gmail email address as this email is connected to an account you do not need to access. 

You can use the following link to reset your password for this email if needed: https://bit.ly/3lldIhY (again, make sure you are using a new browser in private or incognito mode)