How do you cancel Promote before the trial period finishes.

[JAK2]

I'm not ready to start using Promote just yet. Looks great though - will definitely use it later. How do I cancel it for now?

[Adam7]

No problem, @tyra. I've removed the service and refunded the most recent renew fee for it.

[luanak]

Hi Adam, would you please cancel my Weekly Support until I am ready to really use it?  Thank you!!

[Bernadette3]

Hi @luanak It looks like you've successfully turned off the auto renew for the Promote service. It is set to expire on 4/19 would you like to wait until this date for us to remove service, or do you want us to go ahead and remove it now?

[ThomasLebescond]

Hi there. I subscribed without wanting to ! 

Can you cancel it, please ? Thanks. 

[Bernadette3]

I cancelled and refunded the service for you, @ThomasLebescond 

[ThomasLebescond]

Thank you sooo much. 

I still see the newsletter page coming in, though, is it normal ?

[Bernadette3]

What do you mean by that? Are you receiving a test email? 

[ThomasLebescond]

No. When a visitor goes on the website, the newsletter page of Promote is still here. Do I need to do something ?

[Bernadette3]

Oh, I see what you mean. Log into the dashboard and click Website>Pop-ups and then scroll to the bottom of the screen. You will see three dots next to the active form that will allow you to delete. 

[zee0]

Hello, I have also been searching for how to cancel my promote plan. can you please assist with that? Thank you

[AshleyK]

Hi @zee0! I've cancelled your promote plan and refunded it the charge to your card. You should see it fully refunded within a few business days.

[purescent]

Hi can anyone help with cancelling my promote and build subscription its renewing every month and we do not use it all year round thanks purescent.co.uk

[AshleyK]

Hi! I've removed both services and credited the differences to your account so you aren't paying for something you aren't using. Let me know if you have any other questions.