Account banned E313 error, no response from support

[overit]

Need help please, does anyone work here?

[Bernadette3]

Hi @overit. Sorry to hear your account was banned! What is the name of the website, please? 

[overit]

I thought a response was actually happening but I've been locked out of my email for a week now and it's kind of important.

The website was naturalstandard.com.au

[Bernadette3]

Hey there! It looks like your support ticket was escalated to the recovery department. A rep replied with login details earlier this morning so you will be able to login and take care of your email billing. Let us know if you need any additional help. Thanks!