Abandon cart

[ReadyMum]

Hi

I don't think abandon cart is working.

Test email works

But i tried my personal email in store and i did not get a abandon cart email.

My business account is Ready Mum/ www.readymum.com.au

Please help

[Bernadette3]

Hi @ABF How far into the checkout process did you get? The email will only send if the first box on the checkout screen is filled out. I added something to the cart and will confirm if I receive the email. 

[ReadyMum]

Hi I did the first box and tried second box but did not get an email.

Would love to see if works for you.

Thanks

Agnele

[Bernadette3]

I just checked my email and I don't see the email either. Can you please submit a request to our support team? A rep may need to consult with advanced support on this one. 

I'm also testing the cart once more and will let you know if anything changes. Perhaps there was a glitch this weekend that prevented the emails from going on.

To submit a ticket to support, visit our Help Center and scroll down to the bottom of the screen where it says "contact us".