Can't contact support

[ssmithak]

I am trying and trying to contact support and it is not working. Whether or not I am logged into my account, the "Contact Us" button at the bottom of the help page and every article is non-functional and does not actually offer me a way to contact anyone. I haven't been able to access live chat, my email got an auto-response that they won't respond to it, and the phone number won't let me talk to anyone without a special code. Please let me know how I can actually talk to someone, as this is by far the most frustrating customer experience I've ever had.

[Cali1]

Same thing happens to me, too bad. If you know how to contact suppport please let me know. Carlos V

[ssmithak · Accepted solution]

I ended up filling out this form (even though it wasn't what I needed) and someone finally emailed me: https://www.weebly.com/app/help/intg/contact-pages/account-recovery

[Bernadette3]

Hi @ssmithak & @Cali Sorry to hear you are having trouble reaching the team. Reps are available Mon-Fri 6am-6pm PST and Sat-Sun 8am-5pm PST

You can reach the team by scrolling to the bottom of our Help Center and clicking the contact us button. 

💡 Once you see the automated chat window try typing something like "speak with a rep" to be directed to the teams available to your account.