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Domain EPP code .de

Hi! A week ago I contacted the support centre because I want to transfer my .de website. Because of the .de extension, I can't get the epp code myself, but I need help from Weebly. I write an Email but I haven't heard form them since, but I am desperately waiting. I really need to be able to make the move and get on with my business. Is there anything I can do to speed this up? Thanks!

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