Adding editors to site but they don't receive email

[PennyB]

I have added 2 editors to one of my new sites but neither seem to be getting the email after doing this. I have deleted their names then added again and still no luck - one is a yahoo email address and the other is more personalised (i.e. their surname). I tested it with an old gmail account I rarely use and I received the email. They have looked in their spam folders but nothing.

Thanks

[Bernadette3]

What is the name of the site, @PennyB? 

[PennyB]

It is https://cardiffmeadowsproject.weebly.com/#

[Bernadette3]

You can try sending them a direct link to the login. Log into your editor and click Settings>Editors. Then click on the blue "invitation" link so that you can copy/paste the address url. 

[PennyB]

Thanks. Will try that

[Bernadette3]

You're welcome! Let me know if they still have trouble setting it up. 

[PennyB]

Sadly no one has managed to sort it yet. One has got as far as trying to register with weebly but is finding it difficult to as confirmation emails aren't getting to their email box in any shape or form even in spam folders.

[Bernadette3]

That's strange. It does look like both users already had accounts created. All they need to do is open the link and login to their accounts. If they are having trouble, please let them know they are more than welcome to reach out to our support team here or through our help center. https://www.weebly.com/app/help/us/en

[PennyB]

Thank you.

We're having a face to face meeting next week so hopefully we can sort it between us.

[Bernadette3]

I'm sure the issue will easily be resolved during that meeting. If you need to speak with a support rep, chat and phone support is available Mon-Fri 6am-6pm PST and Sat-Sun 8am-5pm PST. Email reps generally respond to support tickets within 24-48 hours depending on queue volume. https://www.weebly.com/app/help/us/en

Or you can reach us here.  

[TeacherEmy]

Hi,

I am experiencing a similar issue. I have student editors in education weebly and they receive the email but the "get started" and "log in" buttons don't work. This renders the whole process useless. I have tried emailing them the invitation directly and setting up the account for them and it just does nothing. Any suggestions?

Emy

[Adam7]

Just to clarify, if you copy the invitation link and paste that into the browser address bar, it also does not work?