Can't get the website published from Square

[osioatx]

I purchased a google domain and connected to Square site. When I click publish, it keeps showing published and a loading sign forever. I see this message as well: The editor requires an update. We're making some updates and need you to reload this page. When I reload the page, it doesn't finish loading....

[Bernadette3]

Thanks for reaching out, @osioatx

Can you post a screenshot of your domain DNS settings? It appears to be missing an A-record pointing to the IP address 199.34.228.164

[osioatx]

@Bernadette Thanks for your response.

Here's the screenshot 

[Bernadette3]

Thanks. I do see the public whois is showing all the correct records now as well. I'm assuming this means the SSL will start working properly in the next 24 hours, but do we have permission to publish the website if needed? This may need to be escalated to the advanced support team.  

[osioatx]

Yes. I contacted the Square Support team and talked to 5 different agents. None of them could resolve the issue. I was told on Thursday that they will follow up with an email.

[Bernadette3]

I was able to find your support ticket, and see that this was escalated to the advanced support team. I also see that a bug was already filed for the issue, and the engineers are working to determine the issue. 

Unfortunately, it is not possible for me to provide an ETA for when this will be fixed. It is true that you will be notified by email, but that will not happen until the bug is actually resolved. 😕

I will definitely let you know if I see any updates on the bug itself, or if I notice anyone has suggested a possible work-around. 

I'm really sorry you are experiencing this issue! I have not come across this before, otherwise I would be able to provide a suggestion or more insight into what is actually happening.