TERRIBLE CUSTOMER SUPPORT - CAN'T EVEN EMAIL!

[SandraBusby]

I can not seem to find any way of contacting Weebly Customer Support anymore. Had I have known the poor level of service I would receive I would never have gone through Weebly in the first place. I really need to contact them, so does anyone know how? When I try to email them I just get an automated message which basically tells me nothing. Looks like there are many others having the same issue. Has anyone found a way of contacting them?

[suethekiwi]

No, I'm in the same situation. Website has disappeared, and no one will respond to my emails. They took payment from my account though.

Used to love Weebly, but they must be the absolute worst company in their field at this time.  Incredibly frustrating.

[SandraBusby]

It seems a common issue... Makes you wonder if they are going out of business? Sorry to hear you are in the same boat! 

[whitemonkey]

Here is a good place to contact them.  @Adam @Bernadette do a grand job   .   They are getting swamped with questions.

May be someone in the communuty can help you??

[SandraBusby]

Thank you so much... I'll try that and see what happens. 

[whitemonkey]

@SandraBusby   please share your problem    ..

[SandraBusby]

I feel frustrated because right from when I very first created my site, I have felt such a lack of support from Weebly, but at least I could email them, even though it took days to get a response... Now I can't even seem to do that. I have decided that because of this and comparing it to the amazing support I had on my previous platform, I want to remove two of my three sites from Weebly. Firstly, I need some information and there seems no easy way for me to find it within my dashboard. I need to know how long I have left on my two paid plans so I know how long I have to create new sites. I also need to make sure that a new payment is not automatically taken when my plans run out. I also have one free site, but I want to keep that one running as I have no issues with that one. I have realised that on other platforms I can get more for my money... Paypal for one. The most frustrating issue I have is that I know other artists on the Pro Plan who do have Paypal included, however, I don't. So, I feel that it is very unfair when we are all paying the same price.  Also, a limit of 25 items are no longer enough for me either, however, the upgrade is too big a difference in money to warrant. How can I find out all of the information I need? 

[NJRFTF]

@SandraBusby 

To protect your account from any further charges simply open your account from your Dashboard,

Select Payment Methods then click the red button on the far right to delete it..

If you click on "My Services" that will open to show you your expiration dates etc.

[SandraBusby]

Thank you, that really does help with that particular issue at least. What's going on with their customer service though? Any ideas why they are impossible to get hold of? I think Weebly is so expensive compared to other platforms and because of that, I expected good customer service. 

[Olivier18]

Same issue here. Website doesn't load, my domain name is not connecting to the Weebly IP address. Has been down for few days now. Impossible to get a hold of them by phone or chat. I get kicked out after waiting forever for someone to help. Not sure what is going on but they seem to be having real issues.

[SandraBusby]

That is so bad... I still haven't had any response even now. I'm definitely going to shift my site elsewhere before my plan comes to an end.

[supersiber]

Yes, they do that... sometimes - IF they find the time to actually READ your message

Recently, I have TRIED to deal with both Adam and Bernadette REPEATEDLY - to no avail!

Maybe your positive experience has been because you had a minor issue they are able to comprehend.

I have completely different experience and all I get is automated responces to check their Help files - that have NO information!

[BPG]

Ever since they were bought by Square it is awful. It used to be you could call the toll-free number and immediately speak with a friendly Canadian person who would handle any issue. Now they want to force users to help themselves in the knowledge base (rarely helps) and then if you are allowed to call OR even chat "we are experiencing longer than usual wait times." Really poor

[Bernadette3]

I'm sorry to hear you having trouble reaching support. Is there something we can try to help you with on here? 

[supersiber]

How about actually READING customer requests, Bernadette? I am trying to make you do that for the last 2 weeks DAILY!

[Bernadette3]

@supersiber You originally reached out to us in July on this thread because you could not make copies of your site. I informed you at the time that you were already at your 10 site limit and gave you instructions on how to delete any unused sites to free up slots. I can see that you deleted (and created) 22 sites during the month of September and October before responding to my reply telling me I was wrong and that you only had four sites in the account.

Adam then tried to assist you, but you did not provide clear details about the exact page you were having trouble with, nor did you mention that you had already been informed by support on 10/2 that the issue you are experiencing is a bug. We are not going to be able to assist you with this issue until we receive an update from the engineer team. The rep that is assigned to your support request will update you via email once the problem has been resolved. 

[supersiber]

They still seem to have at least a phone number and a chat for Americans but not for Canadians (of which I am an unfortunate too). I guess our greens are not green enough for them