Google workspace

[PhilipBirch]

I have been billed £55 for google workspace. I havent a clue what it is. Dont need it and I've never used it. I have a what I thought was a free website account. I pay for my domain and email annually, but I'm sure I never ordered google workspace (G Suite).
I'm not a business, there are no people in my 'organisation'. My website is non business.

I'm fed up of asking bots, they gove totally irelevent answers.

[Adam7]

Welcome to the Community, @PhilipBirch. Thanks for making your first post.

Google Workspace is the email service you are using with your domain name. It was previously G Suite until Google changed the name of the service. It looks like you've been using it for an email address with your custom domain for a few years now. 

Did you actually want to cancel your email service, or was it just confusing because the name was changed?

[NickVissers]

Hi there!

Can you tell me what kind off type google account is have at Weebly, Google Workspace the free version or the businnes account? 

Can you tell me this?

Thanks!

[Adam7]

Hi, @NickVissers - you'll get the paid version of Google Workspace and not the free version.

[JohnatInTune]

Hi, I am trying to upgrade my google workspace to a higher level so I can handle multiple email accounts.

I am unable to do this on google because I have subscribed through Weebly.

When I go to my Weebly account the only option appears to be to 'Unsubscribe'.

I am hesitant to unsubscribe because I do not want to jeapordize the ongoing email flow.

Is there a way to upgrade google workspace through Weebly?

Would it be better to unsubscribe?

Would this free me up to upgrade on google directly?

I have emailed Weebly twice over the past two weeks and have had no reply whatsoever from them.

Any help you can provide would be greatly appreciated, thanks!

John

[Ellie_]

Hi there @JohnatInTune,

In cases like this, you would need to reach out to our Customer Success team directly. They can assist with transferring the existing account out of Weebly and directly with Google. You can reach the team by scrolling to the bottom of our Help Center and clicking the contact us button. Once you see the automated chat window try typing something like “speak with a rep” to be directed to the teams available to your account.

[Lbak]

Hi.

I have the same query.

Rcvd an email today and have no clue what it refers to about google workspace.  This is not something we have had to pay for before.

Can you please advise why we are being asked to pay now and exactly what the payment entales and what it means of payment is not made.

Thank you.