Free Trial has ended, but doesn't give me an option to select the free plan?

[Tinaa1]

Hi,

       My Weebly account is currently suspended until I select a plan, because my free trial has ended. I would love to continue using Weebly under the free plan, but unfortunaly there is not a free plan for me to select on my account. Any help fixing this, would be greatly apprieciated.

Thank you.

[Bernadette3]

We can help you out! What is the name of the site? 

[Tinaa1]

tinadesigns.weebly.com

[Bernadette3 · Accepted solution]

Hm..I'm not seeing anything listed. Are you using the desktop/browser version or one of the apps? 

[Tinaa1]

Desktop. My email for the account is ayeechristinaxo@gmail.com

The website name is www.tinadesigns.weebly.com

[Tinaa1]

OH NO, nevermind I’m so sorry. I was on my old account. I figured it out, thank you so much for your help and your time!

[gilmanstudio19]

Hi, my website, https://houndartstudio.weebly.com, is not allowing me to choose a free option. Can someone help me out?

[Bernadette3]

Hi @gilmanstudio19 Looks like a rep was able to help you out with this. 

[GGband]

I'm having this issue also. our website is grinningghosts.weebly.com 

[Adam7]

Thanks for posting, @GGband. I've removed the trial for you so the site should show as free now.

[Truair]

HI admin, i face the same problem not allowed me to select the free version. Please help to reset...Big thanks

truair-ac.weebly.com

[Adam7]

I've removed the trial for you, @Truair, so your site should be a free site now.

[KeyaT]

I face the same problem not allowed me to select the free version. http://www.keya-tshirt.com

[Adam7]

I don't see any site upgrades assigned to your site, @KeyaT. Are you getting prompted to upgrade when you publish?

[KeyaT]

I am with free account plan ,but can't go free anymore. This  is showing when i publish.

https://gyazo.com/f3d8aa5340f5689b347bb3305af2234a

I recieve email for renew my domain but have only payed plans. 

https://gyazo.com/b6911e30061be5e62bb5bcad738939b7

But can't see free plan.

https://gyazo.com/66393ccc0964a4233b01eaed866e71ef

[Adam7]

It looks like you're trying upgrade your site rather than renew your domain. To renew your domain from the expired state that it's in, follow these steps:

Log in to your account and click on your name in the upper right corner. Then, select the Account option from the drop-down. Next, click on "My Services" and you'll see your domain name with a link to renew/extend it.

[KeyaT]

The result is eternal loading.Do i have to pay for this extended?

https://i.gyazo.com/af3b06d66e290a8f4f4d19cb3c9f96f8.jpg

[Bernadette3]

Hi @KeyaT Can you please refresh your screen and try again? Thanks! 

[KeyaT]

I try from couple days to do that.I refresh many times with F5 and Ctrl+F5 .Same result.

[Adam7]

Hmm... Can you try switching to another browser temporarily? Chrome or FireFox would both be ok choices.

[KeyaT]

default browser is chrome ,i try with edge and firefox  too.No ad blockers...If this will help  i have these messages:

https://gyazo.com/604d809931973f0f0f6cccb5493df9f7

And when i click "...to update your billing info"  show this:

https://gyazo.com/64ac1ede389c32cc0857a9e5d56664dd