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Checkout Issue with NEW Delivery/Pick-up feature - not working

Hi,

Thanks for separating the new pick up/delivery feature, but it still doesn't work properly. I'm holding off advertising in my local area until this is fixed so I hope you can get onto these bugs ASAP.

Here are the issues:

1. When you click on the Cart Icon when you are ready to pay, you get that little 'slide across' box that pops up. At this point customer have to select whether they want pick up or delivery. This is an error because how can they be offered that selection when the system doesn't know their ADDRESS yet (which they fill in on the next screen)?? 

2. The second error is that they HAVE to then enter their address etc in this pop up window. If they choose NOT to enter their address here in this pop-up window (and want to just do it in the checkout on the full checkout page by clicking the checkout button at the bottom of the pop-up window), this causes another issue - see below.

3. The issue it causes is that if they then enter their address on the full checkout page and click 'NEXT' after they've filled it in, the system either just spins and spins and doesn't load the next 'Shipping Method' section. Or if it does, it doesn't bring up the free shipping option, only the paid one. In other words, it seems if the customer doesn't enter their address in the pop-up window prior to checkout (and instead just enters their address in the checkout), the system doesn't know what to do, doesn't work and doesn't recognise their address (as being within whatever distance range we as a business specificies they can receive free delivery).

Can these issues be fixed ASAP?? 

I can't advertise in my local area until they are - people will just get confused and give up.

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Square

Thanks for taking the time to detail these out, @LauraB1. The first one sounds like a customer experience issue that our Product team will need to consider, although the second one seems more like a bug. Have you reported that to our support team? They can escalate issues like that to our engineers for resolution.

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Hi - I'm posting here because I don't always get restuls posting it to support. Can you please escalate these issues??

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Square

When you submit a ticket to support an agent will be able to first check with advanced support. This is the team that submits bugs to the engineer team and the best way to have an issue escalated. Please submit a support request as Adam suggested, and a rep will respond as soon as possible. You can submit a ticket at the bottom of our Help Center

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I am having a similiar issue with the delivery option. I have set a 4 mile radius yet a customer is unable to type in an address within 2.7 miles for the free delivery option??

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Square

Hi @stannersss What happens when the user enters their address, and do you happen to know if they are selecting the suggested address that auto-populates? 

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Yes they are selecting the adddess that auto-populated. It says sorry, delivery isn't available for this address even though it's within a 4 mile radius.

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Square

I was able to enter a few addresses without error. Can you please respond to my private message with the address they are trying to enter? 

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