Google Apps - 'Domain is not connected to a Weebly site'

[CarwP]

I've recently upgraded my Weebly website from Pro to Business. As part of the upgrade Weebly/Google offer 1 year free subscription of Google Apps. However, when I click on 'Google Apps' on the top of my Weebly account page and enter the email address and password I want to set up with my domain, I get the 'Domain is not connected to a Weebly site' error message. My domain is registered with TLD Registrar Solutions Ltd. and I've already configured my MX records to point to Google. What do I need to do to get Google Apps to work? Thanks.

[Brodie]

What is the domain you're trying to get an email address for, CarwP? Is the domain already assigned as the address to one of your Weebly sites?

[CarwP]

Hi,

My domain is www.carwpiws.cymru and I've already assigned it to my website (although the website is password protected - would that make a difference?).

Thanks in advance,

CarwP

[Adam7 · Accepted solution]

I think it might be because you're missing the root A record for your domain. Try adding an A record for your domain that points to our IP address, and give it a little while to fully propagate.

[CarwP]

Yep, many thanks for your suggestion Adam - it was my bad. I hadn't set up the A records correctly with my registrar. I went back to delete and re-assign them and It's now sorted.

Diolch!

CarwP

[Phyllis2]

Hi I am also having the same issue  - The last chat i had the Weebly Customer service confirmed they would do the transfer my account from the Referral into a direct billing plan. It appears it has not been done because i getting the error message : "Your account has been suspended because you chose the option to "Cancel subscription on renew". In order to continue using G Suite Basic please visit the Billing page. "  

On the billing page it shows "Contact Reseller To Modify your Account"

All 3 Users emails have vanished from the G suite account . Can you please modfy the account as soon as possible