scammers using Square

[CaptEddie]

My wife made a small order (~$70) from what looked like a legitimate website. We were immediately charged through Square by a person named Aaron Allen Ray. After two weeks we still had not received our order. We went back and looked at the website and noticed subtle signs that it was fake. 

We contacted Square about this fraud and were basically told "not our problem" or some such thing. 

Does Square share any responsibility when it is used for fraud? 

[PartyManiaMD]

Unfortunately in this case you would need to contact your credit card company to dispute the transaction. Square is a payment processor and website host for lots of businesses legitimate or fraudulent (much like any other processor/website host) and thus they will kick people off of the platform if there are enough disputes. You could also reach out to Square with your concerns about the particular site but unless they get lots of complaints about one website there isn't much they can do as one complaint could just be a disgruntled customer.

I understand it's frustrating however the best avenue would be to dispute the transaction with your bank as it will send red flags to Square if they get too many disputes.

[CaptEddie]

Roger. I did and they did. But after reporting it to Square I hoped they would take action as well. 

[JK_Fiber_Art]

Hi Capteddie,

Getting scammed is a bummer for sure.  Did you use Square"s Card - that's the free business expense card that is connected to your Square balance or was it another type i.e., bank issued Visa, Mastercard, etc.  If it was a bank issued Visa, Mastercard, etc., then you would need to contact them, file an issue and cancel the card (if you had done that already).

jk

[CaptEddie]

Yep, I used my bank CC and they refunded the money.