sales not recording

[avagrace]

Is anyone else having issues with sales not recording in their reports? 

[Tom]

Hey @avagrace, thanks for reaching out and sorry to hear about the trouble with your reports.🤔

Everything should be on the up-and-up — are you seeing the issue in the Point of Sale app itself? If so, these troubleshooting tips may help.

If not, please let our Support Team know and they'll take a deeper dive into your account.

[horseteacher18]

I am having that issue too.    We kept track today and we sold WAY more than what it recorded.

[nika]

Hello @horseteacher18! Sorry to hear that's happening. Would you mind contacting our CS team when you have a moment? They'll be able to take a peek into this issue with you.