not receiving text notifications

[Michelle122]

I have  one client that when I try to send a text notification of her appointment it doesn't allow me to send a notification from my phone.  It says no notifications (preferred).  I can change it on the computer but it always goes back to that setting.  Can you help me change the setting to text notifications?

[Kassi_]

Hey @Michelle122 - 

Welcome to the Community! 

Make sure the phone number allows text messages=.

If it does, then I would recommend calling our Support Team directly. They will be able to dive into this issue a little deeper, since this is account specific. 

Thank you!