customer account showing charges even after failed attempts at paying

[Heritage_702]

 My customer made too many failed attempts and paying their invoice. I received an email telling me it had been canceled because there have been to many failed attempts. But my customers account is showing three with drawls for the amount of the invoice. Is there anyway to release this or rectify the situation?

[Tom]

Hey @Heritage_702, thanks for reaching out and sorry to hear about the trouble that your customer encountered with this invoice. 😕

I'm not able to access and share payment specifics here since this is a public space, but this article may provide some more clarity: Why Did My Payment Fail?

If you or your customer still have any questions about this specific invoice, please let our Support Team know directly. They'll be able to take a look behind the scenes.

Hope this helps get you in the right direction! 🙂