contactless and chip reader shows that a card is inserted but nothing is in it?

[scontreras12000]

my contactless + chip reader shows that a card is inserted and i cannot clear it.  There isn't anything in it so I can only swipe cards

[puka]

Hey @scontreras12000 - That doesn't sound right. 🤔

Have you already given these troubleshooting steps a try? If you're still receiving an error after doing so, get in touch with our CS team directly and they can take a look to see if there's any other steps they can advise.

[Lainy61]

Hi everyone. I just started having the same issue yesterday. Customer service had me insert my own card, charge $1.00 and then give myself a refund. The screen came back to "reader ready". Unfortunately, when I started the app again, there was the "card inserted" message. This is a work around I'm now doing. Hate to have to do this each time, however...

I put in $1.00 and hit "charge" without a card in the reader. You'll get a message showing "please try inserting again. Hit "cancel payment" at the bottom of the screen. This will bring you to "payment failed" screen. Hit "ok". This will return you to the keyboard screen and the reader will show "Reader Ready". Go ahead with your transaction. It's a shame to have to go thru this, but it works until they figure out what's wrong. Hope this helps. 🙂