can't disable owner passcode - it is toggled off but my colleague is required a passcode to sign out

[Cindyjenkinsart]

I can't disable owner passcode - it is toggled off on my mobile app, but my colleague is required to enter a passcode to sign out of my account on her reader.  I work in a small cooperative art gallery where we sign into each other's accounts using our own square readers.  No one else is required to enter a passcode to sign out.  I have it toggled off so this should not be the issue.  Furthermore this is really weird security.  Typically a security code is required to SIGN IN to an account, not to SIGN OUT.  It is terribly inconvenient as she has to disable the app on her phone and then reinstall it in order to sign out of my account.

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Hi @Cindyjenkinsart - Thanks for reaching out to us here on the Square Seller Community.

Sorry to hear you're having some trouble with Team Management and your passcodes. For this issue, we suggest getting in touch directly with our Support Team. They will be able to take a look at your account and set up to determine what may need to be changed in order to get things working correctly for you and your team again.

If you'd like to speak with our Support Team by phone, you can give us a call at 855-700-6000 between 6am-6pm Pacific Time Monday-Friday. If you call outside of these hours, you will be required to enter your Customer Code to validate your account.

You can also get in touch with our Messaging and Email Support Teams here.

Please let us know if you happen to run into any issues when contacting Support. Thank you! 🙂