Why isn't my square reader charging after all day on charge?

[RedPumpWood]

My Square reader (gen 2) was inactive for about 3 weeks.  I took it out today, for a craft fair tomorrow, and it showed 2 green lights.  I plugged it for over 8 hours and it's still showing just 2 green lights.  It doesn't seem to be charging.

[Summer2024 · Accepted solution]

Hi @RedPumpWood ! 

I apologize for the delay in response here. 

Are you still having issues with this? There was a disruption to some Square readers where they were not charging if they had been updated. My advice if this is still happening is to reach out to the Support Team so they can troubleshoot in real time. 

If you'd like to speak with our Support Team by phone, you can give us a call at 855-700-6000 between 6 am-6 pm Pacific Time Monday-Friday.

You can also contact our Messaging and Email Support Teams here: http://squ.re/contactsqsupport.

[RedPumpWood]

Somehow, the reader updated itself after restricting battery use on my Samsung G24

[Summer2024]

Our engineers did push an update, so hopefully this has completely resolved the issue!