Why is one of my Admin accounts unable to see or post team messages?

[lenamay]

One of our admins is having an issue with being able to see and post to team messages in square teams. We transitioned from Crew app and he had an old account with his phone number attached to it. The new admin account is set up through his email address and it will not allow him to add his phone number to that account giving an error message that that phone number is associated with another account. How can we merge the two accounts or delete the other one that uses his phone number so he can attach it to his current account and be able to post and view team messages? Thank you!

The title of this post has been edited from the original: Admin unable to see or post team messages

[JJ_ · Accepted solution]

Hello there @lenamay and welcome to the Seller Community

For this particular question, I will recommend reaching out to our Support Team. They will be able to take a closer look a pinpoint a solution to this situation. 

Our team can be reached at 855-700-6000 between 6 am - 6 pm Pacific Time Monday-Friday. You can also get in touch with our Messaging and Email Support Teams here.