Why is my invoice not going to the customer if I have the correct email?

[ShellbackGarden]

I'm trying to send an invoice to a customer and it's not going through even thought I have the correct email. Not sure why this is happening. This is the second time this issue has happened in the last month or so.

[isabelle]

Hey @ShellbackGarden-

Sorry to hear about this. If you've already confirmed their email address, I would click Resend and ask the recipient to check their inbox, including their spam folder or other filters.

If your customer still hasn’t received the invoice, please email our Support Team with the following:

1. Invoice #
2. Recipient’s email address

In the meantime, you can also print a hard-copy of an Invoice or directly share an invoice payment link with your customer. Here is a bit more information on Invoice Troubleshooting. Let me know if you have any questions about this. 

[donnaedwards]

My customer invoice copies are not going to the correct email.

[jlemus]

You can go ahead and edit the information on the invoice itself. Make sure it has the correct email address.