Why is TM-T20II printing extremely slow?

[jackmastercraft]

I have 2 printers model TM-T20ii and have been using them for years. All of a sudden one become extremely slow printing and within a few hours later then second one did the same thing. I can not find a factory reset. I have spoke with epson for 2 hours and they said something was wrong with the printers. but they are on two different registers and there is two different printers and happened within hours of each other, I have tried to reinstall retail Square apps and updated both ipads. In additon, I have done the troubleshooting above, Has anyone found a fix for this. Thanks so much!

[#2]

I moved everyone over to this thread so that we can keep track of contacts. 

Hi, everyone! I checked in with our team, and they are in contact with Epson to try to pinpoint where the issue is coming from. I don't have many details to provide at this time, but we'll update this thread as soon as we have more information to share. 

We may post here asking for specific details on the device you are using, so please make sure to keep an eye out. Thanks, all! We appreciate your continued patience. 

[BernadetteA]

I moved everyone over to this thread so that we can keep track of contacts. 

Hi, everyone! I checked in with our team, and they are in contact with Epson to try to pinpoint where the issue is coming from. I don't have many details to provide at this time, but we'll update this thread as soon as we have more information to share. 

We may post here asking for specific details on the device you are using, so please make sure to keep an eye out. Thanks, all! We appreciate your continued patience. 

[thecarpenter]

After the most recent Square update, now the stand doesn't connect!

I have put another iPad into the stand that still had the older version, prints fast and stand connects. 

Both ipads are on ios14.8 - so it's most likely the square software update causing this issue. If anyone else experiences this same issue (since 3-4 days ago), please also leave a comment!

[jackmastercraft]

The iPad that you put into the stand had the older version of square or older version of iPad update? 

[thecarpenter]

It had an older version of the Square app (one with the black menu on the left hand side) - both ipads are on the same ios version.

[KimMcKT]

Yep! Same here. Our Epson is dead slow since the latest square update. Not happy! Almost need to “wind” the printer to print

[BernadetteA]

I'm sorry to hear, @KimMcKT Can you confirm the app version you upgraded to?