x

Why did my login screen disappear?

Our POS went down last night and there was a message on the Square website about some users reporting being automatically signed out of POS. Square stated that they were looking into it.

 

Apparently the app was updated last night and this morning our login screen has disappeared, so employees are no longer able to login or clock in.

 

Time Tracking is also turned on under Settings.

 

Anyone else having this problem and/or can provide a solution?

708 Views
Message 1 of 2
Report
1 REPLY 1
Alumni

We're very sorry for any difficulties experienced on Friday evening. We experienced an unexpected temporary incident that caused outages similar to what you have described.

The incident has since been resolved, and our engineers are investigating the root cause in order to prevent this from happening in the future. Again, we're truly sorry for the frustration experienced as a result. Thank you for bearing with us, @mzovadia.

Valentina
Community Moderator, Square
Sign in and click Mark as Best Answer if my reply answers your question.
653 Views
Message 2 of 2
Report