Why can’t I see my customers profile

[Jcourtney73]

I have a long term customer that I cannot access their account 

[MayaP]

Hello @Jcourtney73 I am sorry you and your customer are having issues accessing the account. To clarify is this Square Online store or just a general point-of-sale account? I am happy to help but can you provide some more details so I can better assist? Thank you!