Why are my customers automatically getting free shipping at checkout?

[Romo997]

My website is automatically giving customers free shipping.  No other options are offered, even though I have selected pick up/local delivery as an option.  We are also on the plan for real time shipping calculations.  Not sure what I need to be looking for.  Thanks for any help you can offer?

[Valentina]

It sounds as if it's possible that you haven't set up your shipping settings yet, @Romo997. Have you had a chance to look at this article about setting up Real Time Shipping?

I think the other thing you've mentioned is that you aren't seeing the pickup or delivery options when you've added an item to the cart. This thread should shine a light on how your customers are able to change the desired fulfillment method. Please let me know if you have questions after taking a peek, or if I didn't quite hit the nail on the head!

[Romo997]

Very helpful! Thank you. 

[Valentina]

Happy to hear that! Thanks for letting me know 😊✨