Why am I getting a 404 error after I upgraded and then published?

[lotusofthenile]

I signed up with weebly without paying for a plan to see how I liked the page builder. After working on it for some time, I found I liked it enough. I then proceeded to answer the Pop up Message that asks you to choose a domain, so I created an available name, and clicked upgrade. I was taken to the payment plan menu, I purchased my plan. I then went to add a domain, and used the 12.00 credit offered for the 1 year free domain option WITH weebly, and then proceeded to publish the page. Now I and other people viewing the domain I purchased, www.lotnjewelry.com shows up as a 404 error page.

I need this to be fixed by tomorrow. If there is no solution, or if this issue continues, I will have to pull back my funds and cancel my subscription. 

Thanks!

Jas

IOP Consultant, BA

[Goldneye]

HI, to add and activate a domain means it will can take up to 14 business days for it to populate.  This is standard for a domain, it is not an instant process.  

[lotusofthenile]

Hi! Wow, that is a long time. Every source I've located, including old threads, say it ought to take 24-48 hours. I will wait that time frame at least! There should be a notation made public prior to purchasing plans, this would help businesses understand how to adjust their timing accordingly! Also, in this community board-world, are people able to get in touch with weebly/square staff, or is it only between members? I can't seem to find a direct link to contact weebly/square staff on the support page. 

Thanks for your response! 

[Goldneye]

HI, yes, this is a seller to seller board.  For an activation or if doing a complete transfer of a domain it can take up to 14 business days.  If you own your domain on a domain provider ex.GoDaddy then you adjust the DNS settings and give it a few hours and the domain is active.  

You can contact Customer Support with this link.

Contact Customer Support

https://squareup.com/help/us/en/contact?panel=FAB456B04971&skip_unit_select=true

You will get a few options to contact, click Call Us, a new browser window will open with phone number and customer code.

[lotusofthenile]

Im Keeping this link forever! =D  Thanks a lot!

J

[LatheredSoaps]

I’m having this same issue! I am expecting a big restock at the end of the week and had no idea it would take up to 14 days. I purchased a domain with Google and decided to transfer the domain but it’s been a few hours and it’s still not working. I’m considering canceling the transfer but I’m worried that might not help and it’ll take just as long too.  

[Goldneye]

HI, once a full transfer has been requested it can not be cancelled.  

What many do not understand is that domain names do not need to be transferred out when purchased with a domain provider.  It can stay with the domain provider for the life of the business, only the DNS settings would need to be adjusted.

[lotusofthenile]

Hi! 

I want to assure you if its some web coding issue, it does Not take that long! I spoke to staff today and they fixed the issue for me, and they were promptly helpful! Great customer service that turned my disappointment into deep satisfaction knowing I chose a great platform to propel my small business! I urge you to call. They will tell you, after they trouble shoot the issue, that it  may  take upto 48 hours for the site to show up on line, but it can happen sooner. Goldeneye posted the contact info in this thread after I asked for contact info, I suggest you call them tomorrow. 

Let us know what happened! My issue was a coding problem, something was out of alignment.

[LatheredSoaps]

Thanks so much! Right as I was reading your response and getting ready to call customer service, I got an email that my domain has been transferred. Huge sigh of relief, and just in time! Thanks so much everyone for all your help. I was really getting worried.