Who represents me (the seller) during the dispute process?

[TaeUtBarber]

Who fights for us when customers dispute the invoice & did not hold up on his/her end?!

[atozmedical]

Hi Richmenlooks,

This is just the downside of running a business online. I've had 3 disputes, all resolved in my favor, because we only deliver to our local area. We were required to provided:

Written signature on delivery ticket, customer's drivers license, IP address of the customers location, etc. The more evidence that you can provide THEIR BANK NOT SQUARE, the more likely you are to win the dispute. If you've ever used any other payment system, SQUARE is heavenly because of the ease of providing documentation for dispute. Chase Paymentech will just leave you high and dry.

Again, Square can do NOTHING about the dispute. It is up to YOU to provide overwhelming evidence to prove the customer was the one who purchased the item AND that they agreed to the TOS of your website/transaction. Your only remedy is to literally take it to small claims court.

[Rondellrogers7]

After reading all of this I’m not using square anymore! There are better options out there people!

[4sidesteal]

What are those better options?!, because yet again.  Despite using a chip reader or tap I have been disputed twice by drunk punkards who don’t remember or who don’t care and I am loosing them both.  A little under $200.  

so please tell me, I do not want square to make money off me and then allow people to steal from me.  Is there some sort of lawsuit?