What key to show the transaction actually went through to completion?

[kr_h]

Spotty wi-fi and data meant that I lost a $20 transaction. Status on my Android phone showed full bars on both wi-fi and 3G data, but the twenty missing dollars does not show in the Transaction history.

1. What should I look for the next time this happens to make sure the transaction actually goes through, and I'm not out any money at the end of the day?  Should I look for the "Approved" message? 

2. Is there a time-out on a transaction? I had to wait for her to sign the screen because she was occupied with her child. 

3. Shall I just go Offline at a venue and hope for the best as far as the credit card is good? Shall I go into Airplane mode to do this so wi-fi and data do not interfere? 

So many questions, and I would like to iron out issues before my next event. Thank you in advance for your assistance.

[Tom]

Hey @kr_h, welcome to the seller community and sorry to hear about the trouble with this payment.

After swiping or dipping a credit card, the app should process the payment within a few moments, automatically take you to the signature screen, and you'll see an "All Done" message after the customer completes that step. If you don't see the final "All Done" screen and the payment is not showing up in your Activity right away, the payment did not go through.

If there isn't a strong internet or data connection, this can cause the payment to fail. I would suggest making sure that you have Offline Mode enabled so that you can go forward with processing payments in case the wifi connection at your event remains spotty. Keep in mind that you must connect your device to the internet within 72 hours of the payment or Square will not be able to complete the transaction.

We can't get into account-specifics within the online community for security purposes but if you send the payment details to our Support Team, we'll be happy to take a closer look at this for you. Hope this helps!