What does "your last payment was automatically completed after a period of inactivity" mean?

[PioneerUCB]

I'm getting at least 5- "your last payment was automatically completed after a period of inactivity" notifications a day. Is this affecting anything?

[Sean · Accepted solution]

@PioneerUCB - Apologies for the delay in follow up! Also, welcome to the Seller Community and kudos on your first post! 🙌

As for your question, this error message indicates that a payment is not being fully completed. It sounds after the customer signs, the "Done Signing" button isn't being pressed. Alternatively, if the app is close on this screen - you would also see this message. Here's a screenshot:

The good news is that Square will automatically push any payments through if this step is missed. While I'd recommend not depending on this, we do have your back. 🙂

PS) If my answer solved your problem, would you mind marking it as "Best Answer"? That'll help the rest of the community find what they're looking for. If not, just write back, and I'll continue to help. Thanks!

[Connecting_IRL]

Conversely, "Your last payment was automatically cancelled after a period of inactivity."

Tagging onto this message with a related update circa 2021. 

During a normal in-store retail transaction, with the option to collect tips turned on, after a customer card has been presented (NFC, dipped, swiped, etc.) payments equal to or greater than $25 are being canceled when no option is selected on the tip screen and the transaction times out.  Alternatively, transactions equal to or less than $24.99 will be automatically processed under the same circumstances when no option is selected on the tip screen.

Square has attempted to resolve this problem, but a solution appear to be evasive.

[Connecting_IRL]

Tagging onto this message with a related update circa 2021. 

During a normal in-store retail transaction, with the option to collect tips turned on, after a customer card has been presented (NFC, dipped, swiped, etc.) payments equal to or greater than $25 are being canceled when no option is selected on the tip screen and the transaction times out.  Alternatively, transactions equal to or less than $24.99 will be automatically processed under the same circumstances when no option is selected on the tip screen.

Square has attempted to resolve this problem, but a solution appear to be evasive.