What are the troubleshooting steps for the Contactless and Chip Card Reader?

[Gav]

For the past few months my contactless chip reader won't process payment. It connects to my Note5, but when I press the charge amount and the reader green light goes on, it won't accept the payment. I leave the chip card in the reader for a while then a red light goes on and the phone says need to re-connect the reader. But the app says the reader is connected when I go back to the register screen. I'm thinking something is wrong with the reader but nowhere does it show there is an error. Very frustrating! 

[#2]

Hey @hairninja76, I'm sorry your reader is taking longer than usual to connect - that sounds pretty frustrating! These pairing troubleshooting steps usually help. It's also important that your phone's software is up to date, and the Point of Sale app is up to date too! 

If those troubleshooting steps don't resolve this issue for you, please don't hesitate to call our team who can take a closer look. 

[Shelton]

Why can't I get the 10 dollars for my square reader

[Joe]

Hi there, @Shelton - thanks for reaching out here on the Seller Community! 

So sorry for the trouble receiving your credit for your reader! Would you mind flagging this over to our Support Team? They can take a deeper look and make sure this gets resolved for you.

[Kassi_]

Hey there, @steelfire1a1 - 

Welcome to the Community! 

Are you working with the Contactless + Chip Reader? I moved your post to a board with some troubleshooting steps to get your reader working. 

Please let me know if they don't do the trick! 

[DougSchuster]

My chip reader stopped working yesterday. It seems to have power but when we go to charge the card it just sits there. It's not the charging port, I have used the reader in another charging port and same result. 

[Joe]

Hi there, @DougShuster - thanks for reaching out to us here on the Community! So sorry for the trouble you are experiencing with your chip reader.

I've merged your post into an existing thread of Sellers who were also experiencing similar issues with their Chip Card Readers. Take a look at this Best Answer - it will give you some extensive troubleshooting to walk through. If you walk through these steps and are still experiencing issues, please let me know!

[LuteQ]

A team member is trying to connect a reader to their iPad.  When they go to Hardware-Connect and Manage and click  Square card readers, the message says they do not have permission to access this area or take action.

The team member is set up as a Mobile Cashier and has team permissions.

Any idea?

[Kassi_]

Hey there, @LuteQ - 

I moved your post to a thread that has some helpful tips to help troubleshoot the connection issues you're seeing with you Contactless + Chip Reader

Please let me know if these don't help and I would be happy to circle back with you. 

[DragonOcarinas]

Square contactless & chip readers: They are pieces of crap. $50 pieces of crap that have an extremely brief lifespan...
I got two in Aug. 2018, used them each weekend for two months that year, two months the next, never in 2020, and this year one worked for a couple of days, the other not at all. I have repeatedly employed every single troubleshooting tip to no avail. I am very curious as to what goes bad in them, especially when they are not used daily and frequently.

[TaserPrime]

Make sure that any of your other phones have their bluetooth turned off.

[hyatt275]

reader is showing green light but will not accept credit cards

Everything was working well and then about a week ago this started

..

[Kassi_]

Welcome to the Community, @hyatt275 -

I moved your post to a thread where other sellers had some similar issues with their Contactless + Chip Reader. 

Check out the steps for a hard reset on your reader. 

If that doesn't do the trick, please let me know. 

[Tish4]

I just received reader, got it to connect to phone and attempted to Charge it. Next day went to play and reconnect it and the lights constantly flash red. Now i can't connect it to my device, not can i confirm that its charged.

[Kassi_]

Welcome to the Community, @Tish4 - 

Sorry to hear you're having issues with your new Contactless + Chip Reader. 

I moved your post to a thread that has some tips for troubleshooting your reader. If these steps don't work, I would recommend putting in a warranty for it.

Please let me know if you have any other questions! 

[cindo5212]

my Name is Cindy. I own a small antique shop in Long Beach calif. I love the square, it has made my business so easy!  although i am having trouble with the chip reader.  i have two employees and we use the square ap, its working great, but i think its an internet problem with the chip reader. 

Happy Halloween!  Happy Business!

[Sean]

Hi @cindo5212 — Welcome to the Seller Community! We're so happy to have you. As for your question, it looks like another seller had the same question, and received an answer. Check out the reply from Kelly and let me know if that helps!

[Bellaestilista]

Same here, I had the new wireless reader and every time I have a repeating customer, wants me to enter manually.

Tired of trying to reach the company.   I can't exchange the reader,so I m using an old one that can read the chip on the c.c.. After 6 years being  loyal to SQUARE, but can't talk to nobody to get info.  I did all the steps  that were told (3 times)   and didn't work.   I have enough

[Spenser]

Sorry to hear about the trouble with the Reader, @Bellaestilista. I moved your comment to this thread that has troubleshooting tips you can try. Check out the first page. 

If you'd like to call us, check out this post from Sean.

[RustyBean]

Just purchased a Verizon Ellipsis 8 HD pad to use with my wireless card reader but when I try to connect, connection failed. What can I do to fix this problem.

[Spenser]

Sorry to hear that, @RustyBean. I moved your post to our troubleshooting thread for the Contactless reader; check out the steps Kelly provided on the first page. 

Your device is supported, so if you're still having trouble, give us a call so we can take a look with you. Thanks!

[vintiquellc]

My contactless has worked fine for weeks and weeks.  Today we updated the app and now the pair stops when the device goes to sleep or just whenever it feels like it.  There is a new yellow bar at the top telling me to push the readers button but that does nothing but puts it into a pairing state.  the app just sits there...  I have to turn off the bluetooth on my device and turn it back on to get it to pair.

Do you know how agrivating that is when your customer is standing right there waiting to check out???  This crap is not new folks, thread after thread, post after post we are all experiencing this BS.  What grinds me is if I have to resort to the magnastrip then I am liable for the transaction even though my hardware is forcing me to do it!!!  Please fix this issue once and for all guys!  My employees are going to call me at all hours because this started again.

[Spenser]

Sorry to hear that, @vintiquellc. I moved your post to an existing thread on this topic. Run through the full set of troubleshooting on the first page, and feel free to contact our Support team directly if these steps do not take care of the issue. We'll go from there.