Was my customer charged twice?

[alwaysonmylips]

My customer has a Capital One card. She paid the invoice I sent for the correct amount, but her bank sent her TWO alerts that her card had been charged a few minutes apart. She is now panicing that she was double-charged.  Has anyone had this happen before? Is it in fact a double-charge, and if so, how do I get her credited? I confirmed she was only invoiced once. I can only see she was charged once for the correct amount on my side.

[schemjo]

It just happened with a customer of mine who of course freaked out on us. In my case, there was a tip included on the card so she saw the full amount (with tip) $18.40 and then the next day she saw another charge for $16.00 which was the amount without tip. The 2nd was just the authorization and not an actual charge. There's a Square article that I can't find at the moment.

[Russell]

@schemjo - you're totally right. We do have an article detailing this.

If your customer added a tip to a sale, they may see the sale listed twice on their bank activity. The pre-tip amount is typically seen as a pending authorization and will drop off in a few days.