x

Update cause anyone else printer and connectivity issues?

Ever since the last update my printer and card reader keeps going off line, my kitchen printer keeps dissapearing from printers list periodicaly too.  When I print reports also the reader and printer will disconnect and connect too, anyone else having this issue?

Tags (1)
1,259 Views
Message 1 of 4
Report
3 REPLIES 3
Square

@Roo - So sorry to hear about the trouble! I haven't heard this issue come up anywhere else in the community. Have you already had a chance to try any trouble shooting steps? If so, what have you already done? I'd be happy to make some suggestions! 


Sean
he/him/his
Product Manager | Square, Inc.
1,245 Views
Message 2 of 4
Report

No didnt get to try anything. Besides. Closing the ap out and reopening it

1,243 Views
Message 3 of 4
Report
Square

@Roo - Appreciate the follow up! I'd suggest restarting your router, disconnecting, and then reconnecting your printer and stand, as well as deleting and reinstalling the Square Register app. Let me know if those tips don't do the trick! 


Sean
he/him/his
Product Manager | Square, Inc.
1,242 Views
Message 4 of 4
Report