Unable to edit outgoing emails to customers

[clxfam]

Under Settings>Email Setup, I am unable to edit the content of my emails. The only things I seem to be able to edit are the background, the header, and the footer. What my customers are currently receiving as emails does not even match what is pictured within Email Setup. How do we edit the outgoing emails (order confirmation, order prepared especially)?

[sayra]

Hello @clxfam - Take a look at this article on how you can customize outbound emails, including order confirmations. 

I hope this helps! 

[Patw78]

Where you able to get this done? I'm having the same issue.

[Kassi_]

Welcome to the Community, @Patw78 - 

Could you give me some more information on what type of emails are you trying to customize for your customers? I want to make sure we are looking in the same area before providing some insight. 

I will keep an eye out for your reply👀.