USB Cash Drawer Not Opening

[berkeleyarc]

I have an APG VB554A-BL1616 cash drawer with USB connection. It shows up in the hardware setting in the Square POS app, but it will not open when hitting the "test" button or performing a cash transaction. 

I thought the cash drawer might be faulty, but it works fine using the APG test app on Windows.

I called Square support, but they weren't much help. APG said the drawer is fine since it works fine on Windows

A bit of my background: I supported and programmed Aloha POS for several years for many national restaurant chains, so I can try any technicial things that may be needed. I already did all of the troubleshooting I could think of, including powercycling everything, reinstalling the app, restoring the iPad, etc. Hoping someone with more Square experience might have an idea.

Thanks!

[JJ_]

Hello there @TriforksEmpire 

At this time, I advise you to complete any applicable troubleshooting here. Once that's done, if you haven't been able to solve your situation, I suggest contacting APG.