Transferred money from my own debit card to my Square account; now my account is under review.

[PsgGallery]

I just made a transfer from my own debit card to my Square account and immediately went under review. Does anyone know why? I would understand if I made a sale from someone or if money got transferred from a different account but why would they put my account under review when the money came from my own debit card? Now I don’t have access to the funds at all. And support can’t help me either. The email said they need to verify who I am but when I try to talk to support to verify it’s me they are no help. Who holds money that you transferred from your OWN account. Now I’m stuck and can’t use my funds for absolutely no reason.

[Candlestore]

@PsgGallery ;

The only thing I can think of is that usually you need to keep Business and Personal funds sepperate.  You transferring money from Personal to a Business account throws up Red Flags at times.  This also may have to do with How your account is setup, Sole Proprietor vs LLC vs S-corp etc.  These are both examples of why it could be but I am only guessing here too.  Usually if you have an email saying they need to verify you there should be instructions on what you need to do to Verify you are you.

[MayaP · Accepted solution]

Hi @PsgGallery,

I understand the frustration you're experiencing with your account, and I’m sorry for the inconvenience. Unfortunately, we don’t have access to additional details about the review, as that information is only available through Account Services.

As @Candlestore mentioned, while I can’t confirm, it’s possible that paying yourself could be seen as a violation of our terms of service. The email you received should have included a link to verify your information. If it wasn’t provided, you can check your Dashboard under Account & Settings > Information Request. Once you submit the necessary information, our team will review it and follow up within 1-2 business days.

I know this situation isn’t easy, and we appreciate your patience while working with our team to resolve it. If you need further assistance, don’t hesitate to reach out.