Transfer pending

[Kelfaz]

I can’t get hold of square. They are holding funds saying my account is suspended. How on earth to I get them to reply. I’ve tried emailing and messaging to no avail. 
it’s a school fundraising and they want their money 

[Ria]

Hi @Kelfaz - Welcome to The Seller Community, it's always nice to see a new face 😊

Due to the public nature of The Seller Community we are unable to access specific account details through The Community. For assistance with your account, Feel free to send send a message using this contact form. Our support team will be happy to assist in resolving the matter on your account. 

Phone support is available Monday - Friday 6 AM - 6 PM PST. The telephone number is (855)700-6000.

As always, feel free to stop by The Community with question, concerns and even feature requests. We are more than happy to assist. ✨

[Tony-7710]

Hi there! 
I am having the same issue with suspended transfer, and I have been trying to get answers over the phone but it’s only automated system that I can’t reach to an agent.

how long it took them before they released your funds?

[Arie]

Hi @Tony-7710 👋
 

While we're not able to take a closer look into your account, I'd be happy to provide some clarity here! 

If there is a hold on your transfers, the information about the number of days the hold is valid for will be in the email our team sent you. Alternatively, you can issue a refund and ask your customer to pay via another method outside Square.