Tickets aren't being displayed on my employee's Android phone, but I have Open Tickets enabled.

[DAC]

Tickets aren't being displayed on my employee's Android phone, but I have Open Tickets enabled.

[Spenser]

Thanks for reaching out and welcome to the Community, @DAC. 

The Open Ticket permission is device specific, so first, can you confirm that they have Open Tickets enabled from the Settings in the app on each of their devices? 

[Laundrygirl27]

Thanks! That answer really helped! I had the same issue...