The option to redeem gift card is not coming up at my POS, help! Trying to redeem an e-giftcard.

[dp757]

I can charge cards on file and some of the e-giftcards are populated, but most are not and there does not seem to be a way to add payment options.  

[dp757]

Charge > Gift Cards is obviously not there...   This is such a pain.  

[dp757]

It appears the eGiftcards that are not populated when purchased through the POS.  No idea why the Redeem gift card is not showing up as a payment option.  

[dp757 · Accepted solution]

We did figure out how to correct this.  

On your POS go to settings > payments > be sure manual entry of gift cards is turned on.  

 This simple issue to resolve has shown me that I’m deeply disappointed in Squares customer service and am concerned should bigger problems than not being able to accept gift cards comes up in the future.  This is a cumbersome way to get answers when you’re in the middle of shifts.  

It’s a pain to switch, but between this and the price increases I need to be sure Square is the best option going forward before I become further entrenched with them.  

[forwardfoods]

This is the top answer for this question and it's three years old. The solution does not work anymore. I wish Square would clean up this clunky and inefficient way to troubleshoot problems.

[JJ_]

The correct location for Payment Methods in the Square Point of Sale applications is More > Settings > Checkout > Payment. Once there you will be able to select Gift Cards. 

I hope this information is helpful, and thank you for your feedback @forwardfoods