Terminal keeps losing wifi

[Tonyjohnsglass]

Spoiler

Since the last update my terminal keeps losing wifi connection. I have reset the router and terminal but no luck. 

[Emma_]

@Tonyjohnsglass, I'm sorry to hear that! Please check these Wifi troubleshooting steps for Square Terminal. If this doesn't help, please reset your Terminal. 

If you continue experiencing an issue with your Wifi disconnecting, please contact our support team. 

[Tonyjohnsglass]

I have tried resetting from factory reset, still have the same problem. I noticed a few other people having the same issue after the last update. This is a bad time for this to happen as the Christmas season is upon us and I’m having to restart the machine multiple times a day.

I’ll try and contact support but I have limited time. 

[Emma_]

@Tonyjohnsglass, can you confirm all of the below and reply with your answer. I will then check with our team and report to engineers if I have all the information.

1. Make sure your Square Terminal is charged
2. Your Square Terminal's software version. To find this, go to More > Support > About
3. Make sure your Square Terminal's date and time are accurate. To check this please logout and press Change settings on the login screen. 
4. Confirm Square Terminal is connected to Wi-Fi and that you see the Wi-Fi status indicator on the top right corner of the status bar
5. Confirm Wi-Fi signal strength (how many white bars are you seeing?)
6. Send your Diagnostic report from your Terminal. To do so, go to More > Support > Troubleshooting > Send Diagnostic Report

[Tonyjohnsglass]

1. Fully Charged

2. Version 5.5.0035 spoc SPOC1.0

3. Date and time correct

4 wifi full connection

5. wifi full strength

6. Diagnostic report sent 

[Emma_]

Thank you very much for theses details. I have reported this to our engineers and sent your report. In the meantime, please do not hesitate switch to Ethernet whenever you can. If you see any improvement, please let me know.