Technical Issues with Submitting & Displaying Customer Reviews

[Remy]

Hi there! Our customers are having issues submitting their reviews. Also, for many months we haven't received any reviews, and, speaking with customers, it appeared that the email requesting for reviews never went out. Anyone with issues with Customer Reviews?

Thanks,

Remy

[isabelle]

Hey @Krazyfood and @mcreativej ✨

I added your accounts as impacted sellers to the ticket I filed with Engineering. Hopefully I'll have an update for you shortly. 

[liveforever]

We are experiencing the same issue of clients receiving email to write a review, link brings them to our square page but it's just blank other than logo, and heading links. Nothing appears to write or submit a review, just blank. 

[isabelle · Accepted solution]

Hey @liveforever @mcreativej @Krazyfood @ellabellecandle @savagemann @apollock3 @Remy @jdeviese @SincereSanguine and @OZPremiumHemp ✨

Great news! Our Engineers informed me that the review links should now be working. Please let me know if you still see any errors of any kind! 👩🏼‍💻Thanks for your patience. 

[Krazyfood]

Resolved , Thank you for the update ☺️

[savagemann]

Thank you!

I've already had one customer report to me that it's working now!

[lakmini]

I still have the same issue. I do not know how to resolve this. When the customer tries to make a review it will send to a blank page. 

[nika]

Hey @lakmini- Thanks for letting us know. I'll look into it and see what I can find out for you. Hang tight.

[manosg617]

Hi there - I had about 6 reviews that I had approved and just received two more.  When I went to look at the new ones, my older ones have been eliminated and are not there?  Where did they go?  In addition, I approved the two new ones yet don't see them on the product info pages? 

Please advise?  I have a PERFORMANCE SITE PLAN.

Thanks, 

Manos

[Valentina]

Hi there @manosg617 🙌
We would recommend that you reach out to our team by phone with this one! ☎️ 

They can take a look at your account with you to help a shine light here. Since we don't have the ability to dig into your account and discuss account-specific details with you openly here in the Seller Community, please reach out by phone when you have a moment by logging into your Square account and heading here.

P.S. Welcome to the Seller Community ✨

[waistbeadsdrip]

Hi Best Answer,

My customer review option is not showing up on my Online site, any suggestion?

Peace and Gratitude

[Kassi_]

Welcome back to the Community, @waistbeadsdrip - 

Try these steps to see if you can the Feedback option showing again.

If this doesn't work, what kind of browser are you using? 

I will keep an eye out for your reply👀. 

[akullaf]

Hi Olive, I am having the same problem! I rely heavily on customer reviews, can you help me?

[JJ_]

Hey there @akullaf

Just letting you know that I replied to your previous post. 

[bagznthingz]

I am having an issue where my customers are unable to go to the website and leave an review. 

[Arie]

Hey @bagznthingz,

Thanks for getting in touch and welcome to our seller community 👋
 

Would you be able to share a link to your website so we can take a look? Were your customers able to leave reviews previously, or have you always had this issue? Looking forward to hearing back from you 🙂. 

[lakmini]

I have the same issue with one of my customers. Complained couldn't make the review for the items, just came up a blank page. For me it is still not resolved. Please help me with this.

[oneecostore]

Review is not working again. Customer did not receive review link with their purchase. I worked few times before but recently not working.

[RockyCreekCandl]

How do other customers who research us, see the avg star rating and comments.  We work hard to maintain our rating, but if no one else can see them, what’s the real value, other than a customer providing feedback?

[bnuts]

Literally wouldnt recommend for my dog. A bunch of 4 year olds could hack their system and they have no idea what theyre doing