Swiping

[Skaplan]

How do I get a swiped card to go through? It doesn't do anything when i swipe.  I want to avoid having to keep manually entering the credit cards 

[VanKalkerFarms · Accepted solution]

Without more specifics here are general troubleshooting steps.  https://squareup.com/help/us/en/article/5203-square-magstripe-reader-troubleshooting

Make sure it is full "clicked" into the headphone jack, some cases prevent this from happening.

[Gallery218]

I am having issues swiping for the last 2 weeks. Was working fine on April 16

Now I have hand enter all

Costs more money in fees 

[sayra]

Hey, @Gallery218- We’re happy to help you. Can we please get more details related to your Square reader. What kind of reader and hardware are you using?

[sharpening]

Hi Sayra.  Last year everything was fine.  Now, 2022, I must enter every transaction manually.  I have a Moto g stylus 5G

.

1. New square - 2 actually

2. Credit card that is proven to work.

3.  Uninstalled and reinstalled the app.

Square app reads connected when the square when inserted.

No response of any kind when I swipe.

Any ideas?

[MayaP]

Hi @sharpening,

Stepping in for Sayra while she is out. 

Can you confirm what you mean by a new square? You're referring to swipe, is it the magstripe reader? 

Just want to be sure so we can best assist. 

Thank you!

[sharpening]

Yes.  Both units I purchased as replacements are magstripe readers.

[MayaP]

If you have gone through all troubleshooting ( https://squ.re/3Lg4hKp ).  And having no issues with wifi then please go ahead and contact support. 

You can reach support at 1-855-700-6000 squ.re/contactsqsupport .

Thank you!

[CS10]

I have the same phone. Same issue with this phone only. works on my tablet. Customer service couldn't help me.

[frances_a]

Hello @CS10

You also have a Moto G stylus 5G? 

Taking a look at our compatibility page, this phone is compatible. We don't really list the stylus version specifically, but we do list the Moto G 5G series. 

Are you also using a Magstripe reader?

Have you tried these troubleshooting steps?

Let me know! Thank you.

[EATaylor]

I have the same exact problem with the same phone and the mag strip reader. The reader works on my old Galaxy A50, but not my new Moto G Stylus 5G (2022). One workaround may be to use my new phone as a Hotspot through my cell carrier and have my old phone act as a terminal, but what a pain when the new phone is supposed to be Square compatible. I suspect a settings issue in the sound or microphone areas, but ??

[Ctfish]

Have same phone, can't get it to work with the headphone jack magstripe reader. Found this thread but there's no solution.