Square for Retail - Printed receipt barcode does not search correctly when scanned in the app.

[mike109]

With Square Retail, the printed copy of the receipt has a barcode that prints automatically at the bottom of it. However, when in the main POS screen of the Square Retail App, when I scan the receipt barcode to search for it, the barcode reads as "RECEIPT:mwVB" (for receipt #mwVB in this example). No results display in the search. But if I manually remove the beginning part and search only for "mwVB" the receipt pulls up in the search. Is this just a glitch that the search doesn't work properly when scanning the receipt barcode? Or is there a way around this?

[Tom]

Hey @mike109, thanks for bringing this up. I'm going to dig into this a bit deeper and I'll get back to you as soon as I have more clarity. Appreciate your patience!

[Tom · Accepted solution]

Circling back with some more information — very sorry for the delay!

I was able to touch base with a member of our Retail Team and wanted to offer some more insight in case you're still encountering this issue.

The barcode is set up as a keyboard, not as a barcode scanner — so it's emitting the content of the barcode directly into a text field (as if someone typed it) instead of triggering our barcode scanning handler.

To Fix:

Change the mode of the scanner if you're able, or contact our Support Team directly with an example item where this is occurring. With that information, we can take a deeper dive into any other possible culprits that may be causing trouble. 🔍

Hope this helps get you in the right direction!

[dpeterson101]

Along the same lines, I've had square for over a year and have never been able to use the scan option on a receipt. What's the trick with this?

DP

[Candlestore]

What Square Hardware are you using?  I am using a Square Stand with Ipad

Which POS app are you using?  For me its Square for Retail

On my system I am on the Checkout screen, and Scan the receipt just as I would any Item I am selling.  Then a spinning circle pops up saying it's looking for the Receipt /Transaction and then on the screen the Receipt shows up like it did when we processed the original sale.

[dpeterson101]

TY, TY, TY!!!!!!! All this time I've been trying to do it on the transaction screen. I just tested it on the home screen and it pulled it right up.

Holy Crap

DP

[ChristianWatts]

Surely someone at Square can change it so that you can scan the barcode in both places ?

The transaction screen (where i am sure most people would search) and also the "checkout" screen.

PS- if anyone from Square reads this I am based in Spain, and have been waiting for just over 6 months for you to give me the ability to print "barcodes" from my dashboard. !!!!!!!!!!!!!!!!!!!!!!!!!!!!!

I am still waiting for a date as to when the option will be available to me.

[JJ_]

Hello @ChristianWatts 

At this time, Barcode Label Printing is not a supported feature in Spain. Our team is aware of this and they currently investigating the best way to implement this. Thank you for sharing your interest in this feature.