Square POS + DoorDash Integration

[bobbygelato]

Hello,

We have successfully used the Square + DoorDash integration for many years. However, Square POS now includes the ability to mark Modifiers as Out of Stock, but the DoorDash integration does not recognize this flag. Since the Modifier still appears as in stock on DoorDash, customers are ordering the modifier even when staff have marked it out of stock.

I believe this is an easy fix: DoorDash just needs to be recognizing the new sold_out Modifier flag from the Square API. I believe this flag was added to the POS and API in May.

I read elsewhere in the Seller Community that DoorDash manages the integration, and the Square partnership team may be able to alert their DoorDash counterparts to problems. DoorDash support has not been helpful in escalating the bug.

Can Square staff help pass this along to the right person?

Thank you!

[Donnie-M]

@bobbygelato I am glad you brought this up.  The modifier out of stock is a relatively new feature that has been requested for a long time.  I think it may just take a while for something like this to push through, but I understand it is an essential feature that should be replicated on the integration.  Just adding my 2c also to encourage a look see by square.

[BellesIceCream]

I have this same problem. Doordash points the finger at Square, Square points the finger at Doordash. Neither seems to be willing to help.